The PCS EdTech team is in charge of managing account setup and access for FreshDesk. If you are not sure if you have a FreshDesk account, simply create an EdTech ticket and ask the EdTech team to check to see if you have an account or not. To create an EdTech ticket, please follow these steps:

1. Navigate to https://pacificschools.freshdesk.com/support/tickets/new in your preferred web browser.

2. Enter your email address, and select your country and school from the drop-down boxes provided.

3. Select FreshDesk from the drop-down box labelled Product. Then enter a brief subject and description. An example is provided below.

4. When you have completed the form, click Submit to send your request to the EdTech team.