Yes. You can use the FreshDesk portal without a user account. Many of the PCS articles are available to the public without a login.

However, some of the content on FreshDesk is hidden from non-logged-in users. To take full advantage of FreshDesk we strongly recommend that you log in with your FreshDesk credentials.

Once you have logged in, you will be able to remain logged in for an extended period of time.